National Apartment Leasing Professional (NALP) - Coming February & March 2018

@ Leo Jehl Education & Training Center, 3106 Lake Avenue, Fort Wayne, IN

Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections and qualifying prospective residents. This program teaches all these skills and more.

You'll learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospective residents
  • Applying fair housing laws and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • The move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

To obtain the NALP credential, candidates must complete the following:

Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)  

Successful completion of seven NALP courses including completing the Market Survey presentation (totaling 25 hours)

Meet all examination standards within 12 months of declaring candidacy

Registration Form

Cancellation Policy: Designation Education Courses: Registration & Cancellations MUST be made by the published deadline. The cost of cancellations may vary depending on the designation.
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