Toni Blake’s AMAZING Tour!
COMPLIMENTARY* ATTENDANCE FOR ALL 2022 AAFW-NEI MEMBERS
SPECIAL MESSAGE FROM TONI BLAKE
Has 2021 Left You Feeling Static? You Need To Get Your ZING Back!
In 2022 your humanity is your greatest amenity. People want to be seen, heard and valued. Revive your personal skills for real human connection!
When you’ve done everything you know to do, it’s time for Toni Blake’s AmaZING Expectation Mapping. Your teams will discover how to elevate
your customer’s experience with 22 transformational moments. Each carefully crafted and staged experience goes beyond standard customer service practice to elevate the perceived value of your apartment community or business by establish meaningful human connection, and attracting the customer profile of character driven people.
For Our Management Company/Apartment Community/Independent Owners:
• You’ll get the AmaZING Tour E-book with the TotallyToni 2022 Trend Report, learn why Apple Maps & Yelp are a crux move in the apartment decision process.
• Toni will introduce the “YES PATH”, One Minute Maintenance digital resident experiences, and engaging residents with a “Favorites” plan. You’ll learn
how to transform your outreach marketing, new resident orientation, and renewal plan.
For ALL AAFW-NEI Members:
• Don’t miss your chance to add 22 transformational moments in 2022 with Toni Blake’s AMAZING MOMENTS Expectation Map!
• Toni’s humor and motivation is exactly what we need to kick off 2022!
COMPLIMENTARY* ATTENDANCE FOR ALL 2022 AAFW-NEI MEMBERS
*Paid 2022 AAFW-NEI membership is required to attend. Members Only.
