THE RESIDENT IS NOT THE PROBLEM!

@ To be Announced

How to Handle Resident Problems and Problem Residents

Sure, the customer is always right . . . but what about when the customer is not right? The interaction with Residents is one of the biggest stress inducers of many apartment personnel. Demanding Residents cause much grief and sometimes burnout of our on-site teams. This three to four-hour presentation teaches the property management professional how to identify Resident "problems" and "Problem Residents" and provides creative and effective techniques for dealing with both. Proper response to all Residents not only increases Resident retention but also enhances the on-site person's effectiveness while reducing employee turnover due to so called "Resident abuse.” 

Registration Form

Cancellation Policy: Registration & Cancellations MUST be made 48 Hours PRIOR to the scheduled class. NO SHOW’s will be billed $10 Per Person for Education Subscribers, $45 Per Person for NON Education Subscribers and $90 Per Person for NON AAFW-NEI Members
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