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2018 Outstanding Customer Service of the Year - Diana Wheeler, City Carpet Outlet


Here is what was said about our winner at the 2018 Summit Celebration ...

Opportunities to deliver exceptional customer service can happen in a moment of crisis when a manager discovers something that needs fixed the day before a brand new resident is to move in and calls on a vendor to assist them. ... When that service is accompanied by a smile, a calming voice, and the true desire to get to know people personally it can develop into more than just a business transaction. Our Outstanding Customer Service of the Year winner has taken the time with property managers, maintenance professionals, fellow vendors and the community to truly take good care of people and make sure business is taken care of the right way. Our winner has shown they really care about the rental industry over the years by going above and beyond by serving on numerous apartment association committees including the Summit Celebration and other special events.  She continues to give back to everyone in our industry even if they are not her customers.  She also coordinates the annual food drive for the association each year contacting all the properties in our area to get barrels to them for the collections.

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